Return Policy

At SUB90 Fitness LLC, we stand behind the quality of our fitness products. If you are not completely satisfied with your purchase, we are here to help. This policy outlines the specific conditions, timeframes, and procedures for returns and refunds to ensure a transparent and fair experience for all our customers.

1. Returning Due to Customer Choice

You have 30 calendar days from the date of delivery to initiate a return. If 30 days have passed since your package was marked as "Delivered" by the carrier, we unfortunately cannot offer you a refund.

Custom & Personalized Orders: Please note that all custom-made or personalized products are Final Sale. These items are strictly non-returnable and non-refundable unless they arrive defective or damaged (see Section 2).

You are responsible for the shipping cost of the return. The item can be shipped in any box or packaging, but the return will not be processed if it is returned damaged. 

To qualify for a return, your item must meet the following criteria:

  • Condition: The item must be in the same condition that you received it and unused. If the item is returned damaged, the return will not be processed. 
  • Packaging: The equipment and any hardware must be included. 

2. Returning Due to a Defect/Shipping Damage

If your order arrives damaged, defective, or contains the wrong item, you must report it to us within 48 hours of delivery.

  • Please provide clear photos of the damage/error and the shipping label.
  • We will provide your choice of a replacement or a full refund (including original shipping costs) for these cases.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Email us at info@sub90fitness.com with the subject line: Return Request - [Your Order Number].
  2. In the email, state the item(s) you wish to return and the reason for the return.
  3. Our team will review your request within 24-48 business hours.
  4. Once approved, we will provide you with the return authorization and instructions on where to send your package.

4. Return Methods

All returns must be sent by mail. We do not accept in-person returns at our corporate office. We recommend using a trackable shipping service (UPS, FedEx, or USPS) and purchasing shipping insurance, as we are not responsible for items lost or damaged during the return transit.

5. Refund Processing Time

Once we receive and inspect your return:

  • We will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed back to your original method of payment.
  • Refunds typically take 14 business days (Monday–Friday) to appear in your account, depending on your bank or credit card issuer's processing times.

6. Order Cancellation Policy

You may cancel your order for a full refund if it has not yet shipped. If the order has already shipped, you must wait to receive the item and then follow the return process.

7. Lost Parcel Policy

If your tracking information has not updated for more than 10 business days (Monday–Friday), please contact us. We will initiate a trace with the carrier. If the carrier confirms the package is lost, we will issue a full refund or send a replacement at no extra cost.

8. Items Returned Without Approval

Items sent back to us without first requesting a return authorization will not be accepted and will be returned to the sender at the customer's expense.

9. Policy Abuse, Fraud & Safety Protection

To protect our business and customers, we monitor return activity for abuse. We reserve the right to limit returns or close accounts of customers who show a pattern of "wardrobing" (buying to use once and return) or other fraudulent activities.

10. Business & Contact Information

For any questions regarding returns or refunds, please reach out:

Registered Company Name: SUB90 FITNESS LLC

Registered Address: 8303 SHADY SHORE DR, FRISCO, TX, 75036

Phone: 1-832-762-0558

E-mail: info@sub90fitness.com

Business Hours: 9:00 AM to 5:00 PM (Monday–Friday CST)